Frequently Asked Questions
Everything you need to know about your Quench Botanics journey.
Are Quench Botanics products suitable for sensitive skin?
Yes, our products are formulated with gentle, skin-loving Korean botanicals. However, we always recommend performing a patch test before incorporating a new product into your routine.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor its progress.
Is Quench Botanics a cruelty-free brand?
Absolutely. We are 100% cruelty-free and do not test any of our products or ingredients on animals.
What is your return policy?
We accept returns on unused and unopened products within 15 days of delivery. Please contact our support team to initiate a return request.
Can I track my order in real-time?
Yes, once your order leaves our warehouse, a tracking ID will be sent to your registered email address and mobile number.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets for a seamless checkout experience.